It’s common knowledge that it’s easier and cheaper to keep an existing client than it is to obtain a new one and for this reason, excellent customer service is critical to your success. Whether working in the office or on the plant floor, if your personnel deals with customers or prospects at any level, they need to be trained to make any type of customer interaction a positive event. This Learning Path includes a variety of important topics and provides solutions and coping mechanisms to provide excellent customer service.

Courses in this Learning Path include: